[
  {
    "start": 3.74,
    "end": 7.76,
    "text": "Most organizations don't have a feedback problem."
  },
  {
    "start": 8.02,
    "end": 9.52,
    "text": "They have fear problems."
  },
  {
    "start": 10.02,
    "end": 15.459,
    "text": "You don't build the feedback culture by encouraging feedback, you built it by how to respond."
  },
  {
    "start": 16.4,
    "end": 21.24,
    "text": "Do people tell me what I want or need?"
  },
  {
    "start": 26.96,
    "end": 28.48,
    "text": "Hello and welcome!"
  },
  {
    "start": 28.62,
    "end": 31.12,
    "text": "To today's Lightwolf Podcast Episode."
  },
  {
    "start": 31.56,
    "end": 38.18,
    "text": "It is my pleasure again here at your podcast for leading with impact."
  },
  {
    "start": 39.04,
    "end": 52.379,
    "text": "Today we cover a topic that on the surface many people know, yeah it's important and matters I know but deeper down many people struggle to really deal with it To get the impact they want have."
  },
  {
    "start": 53.32,
    "end": 66.9,
    "text": "Why else do seven percent of leaders only feel comfortable giving and receiving feedback while seventy percent say oops I think that's an area i need to develop."
  },
  {
    "start": 68.08,
    "end": 80.16,
    "text": "So, todays topic is all about feedback and the fear of feedback And ideas how you can build a true feedback culture in your organization."
  },
  {
    "start": 81.48,
    "end": 83.82,
    "text": "We ALL say we want it!"
  },
  {
    "start": 84.539,
    "end": 94.44,
    "text": "WE ALL CLAIM IT MATTERS But if were honest many of us avoid it soften or ignore it altogether."
  },
  {
    "start": 95.48,
    "end": 99.24,
    "text": "So the real question is not this feedback matter."
  },
  {
    "start": 99.94,
    "end": 107.38,
    "text": "The real question, are you building a feedback culture or just talking about one?"
  },
  {
    "start": 108.72,
    "end": 120.38,
    "text": "Looking at our client base looking at my own career and also being honest with myself I think that core problem around feedback is hard truth."
  },
  {
    "start": 122.46,
    "end": 126.88,
    "text": "most organizations don't have a feedback problem."
  },
  {
    "start": 128.16,
    "end": 140.02,
    "text": "They have a fear problem, people fear consequences they fear conflict...they often fear being exposed."
  },
  {
    "start": 140.94,
    "end": 145.079,
    "text": "their fear repercussions for honesty and leaders?"
  },
  {
    "start": 146.1,
    "end": 155.6,
    "text": "They often fear losing authority, losing respect damaging relationships or simply being wrong."
  },
  {
    "start": 156.54,
    "end": 157.56,
    "text": "So what happens then?"
  },
  {
    "start": 159.12,
    "end": 164.44,
    "text": "If that happens, a feedback is just talked about but not really given."
  },
  {
    "start": 165.24,
    "end": 169.48,
    "text": "Feedback becomes diluted into politeness and sugarcoating."
  },
  {
    "start": 170.28,
    "end": 172.72,
    "text": "it gets delayed until its useless."
  },
  {
    "start": 173.56,
    "end": 179.18,
    "text": "It gets disguised in annual reviews That no one takes seriously any longer."
  },
  {
    "start": 180.24,
    "end": 183.18,
    "text": "Let's not culture let's avoidance."
  },
  {
    "start": 183.78,
    "end": 190.28,
    "text": "if you want to build the real feedback culture You need to shift one fundamental belief."
  },
  {
    "start": 191.02,
    "end": 194.64,
    "text": "Feedback is not a tool, it's the leadership behavior."
  },
  {
    "start": 195.68,
    "end": 202.02,
    "text": "It's not something you do once a quarter... ...it's how you operate every day."
  },
  {
    "start": 203.1,
    "end": 216.44,
    "text": "High-performing organizations and I've been in some And i'm working for a few right now Those high performance organizations treat feedback as normal Not exceptional."
  },
  {
    "start": 217.24,
    "end": 219.78,
    "text": "Direct, not diplomatic."
  },
  {
    "start": 220.78,
    "end": 231.06,
    "text": "Developmental and descriptive – not judgmental And constructive…not destructive in its impact."
  },
  {
    "start": 231.82,
    "end": 236.74,
    "text": "Most importantly safe but not comfortable."
  },
  {
    "start": 237.62,
    "end": 239.84,
    "text": "There is an important difference."
  },
  {
    "start": 240.76,
    "end": 250.04,
    "text": "By the way, if you like this podcast please take a second now grab your device and subscribe to This Light Wolf Podcast so you never miss an episode anymore."
  },
  {
    "start": 250.96,
    "end": 262.219,
    "text": "And my entire team would appreciate If You just left one sentence of reference in The Reference Box To make us understand how we can even better serve Your interests & needs."
  },
  {
    "start": 262.82,
    "end": 264.14,
    "text": "Thankyou for doing So."
  },
  {
    "start": 264.98,
    "end": 270.68,
    "text": "Let's turn to psychological safety THE FOUNDATION of feedback."
  },
  {
    "start": 271.54,
    "end": 282.3,
    "text": "Here is why many feedback initiatives quietly fail, you cannot demand honesty in an environment that feels unsafe."
  },
  {
    "start": 283.719,
    "end": 288.4,
    "text": "Psychological safety is the precondition for real feedback!"
  },
  {
    "start": 289.48,
    "end": 295.32,
    "text": "That means people can speak up without fear or punishment."
  },
  {
    "start": 296.3,
    "end": 298.98,
    "text": "mistakes are addressed not weaponized."
  },
  {
    "start": 300.2,
    "end": 305.719,
    "text": "Descent is invited and discussed, not subtly penalized."
  },
  {
    "start": 307.0,
    "end": 311.74,
    "text": "And this isn't created through posters or value statements."
  },
  {
    "start": 312.68,
    "end": 317.54,
    "text": "it's created in moments when someone challenges you."
  },
  {
    "start": 319.08,
    "end": 320.04,
    "text": "how do you respond?"
  },
  {
    "start": 321.82,
    "end": 325.82,
    "text": "When somebody makes a mistake what happens next?"
  },
  {
    "start": 327.62,
    "end": 337.06,
    "text": "if the answer is defensiveness silence or blame Your feedback culture is dead on the blocks."
  },
  {
    "start": 338.56,
    "end": 355.62,
    "text": "But if the answer is curiosity, respect and clarity coupled with tangibly genuine intent to help or learn then you create this space where feedback can actually exist."
  },
  {
    "start": 356.84,
    "end": 357.78,
    "text": "The leader's role."
  },
  {
    "start": 358.46,
    "end": 363.76,
    "text": "So you in your role, no matter whether you're a first time leader or senior manager."
  },
  {
    "start": 363.98,
    "end": 366.06,
    "text": "Or are the in the C-suite maybe?"
  },
  {
    "start": 366.12,
    "end": 369.14,
    "text": "You're the CEO running an entire global company."
  },
  {
    "start": 370.18,
    "end": 380.32,
    "text": "whatever your role as a leader let's be clear feedback culture does not start with age R where sometimes people point at when things get uncomfortable."
  },
  {
    "start": 381.18,
    "end": 385.12,
    "text": "it starts with leadership behavior all around us starting."
  },
  {
    "start": 388.6,
    "end": 390.84,
    "text": "And three things matter the most."
  },
  {
    "start": 391.56,
    "end": 394.0,
    "text": "One, model it visibly."
  },
  {
    "start": 395.219,
    "end": 397.219,
    "text": "Be a change you want to be."
  },
  {
    "start": 398.42,
    "end": 399.96,
    "text": "Be the values you want t obe."
  },
  {
    "start": 400.86,
    "end": 401.12,
    "text": "Be th?"
  },
  {
    "start": 401.16,
    "end": 404.38,
    "text": "e feedback culture y ouwant to see around yo ."
  },
  {
    "start": 405.36,
    "end": 409.64,
    "text": "If u are not asking for feedback or not acting on i?"
  },
  {
    "start": 409.719,
    "end": 419.0,
    "text": "d in any way no one else will try the following idea What's one thing I do right now?"
  },
  {
    "start": 419.86,
    "end": 421.92,
    "text": "that makes your work harder."
  },
  {
    "start": 423.38,
    "end": 425.3,
    "text": "What's one thing I do right now?"
  },
  {
    "start": 425.76,
    "end": 433.08,
    "text": "That makes you're work harder, then don't defend when you receive a response."
  },
  {
    "start": 434.06,
    "end": 441.54,
    "text": "just listen reflect communicate back and take action."
  },
  {
    "start": 442.68,
    "end": 448.7,
    "text": "That how you spread psychological safety And this is how to create the culture You want."
  },
  {
    "start": 449.68,
    "end": 455.5,
    "text": "A second idea for Reward honesty, not harmony."
  },
  {
    "start": 456.34,
    "end": 465.04,
    "text": "If people speak up and nothing happens or worse they get sidelined you've just killed your culture."
  },
  {
    "start": 465.76,
    "end": 471.52,
    "text": "Feedback is one of the four moments that shapes Your culture."
  },
  {
    "start": 472.2,
    "end": 472.98,
    "text": "Who do You hire?"
  },
  {
    "start": 474.3,
    "end": 475.66,
    "text": "who Do You promote ?"
  },
  {
    "start": 476.54,
    "end": 477.36,
    "text": "who do You let go?"
  },
  {
    "start": 477.38,
    "end": 480.58,
    "text": "& how And How do You treat feedback?"
  },
  {
    "start": 481.54,
    "end": 485.48,
    "text": "these are for especially culture shaping moments."
  },
  {
    "start": 486.26,
    "end": 489.48,
    "text": "This year is one of them, it's about feedback."
  },
  {
    "start": 489.92,
    "end": 494.06,
    "text": "so reward honesty not harmony."
  },
  {
    "start": 495.04,
    "end": 498.58,
    "text": "yes I mean also honesty needs to be respectful."
  },
  {
    "start": 499.24,
    "end": 508.48,
    "text": "Also honesty needs To ensure that It happens with the impact you want and You don't go Underboard or overboard?"
  },
  {
    "start": 512.2,
    "end": 513.84,
    "text": "just soften and sugarcoat."
  },
  {
    "start": 514.6,
    "end": 522.78,
    "text": "You need the impact you want, you need the clarity in a message but you should show respect especially when your message is tough."
  },
  {
    "start": 524.44,
    "end": 526.98,
    "text": "so reward honesty not harmony."
  },
  {
    "start": 528.02,
    "end": 535.54,
    "text": "if people speak up offer feedback nothing happens or worse they feel they get taught off."
  },
  {
    "start": 536.6,
    "end": 537.96,
    "text": "you've killed the culture."
  },
  {
    "start": 538.92,
    "end": 542.9,
    "text": "People watch what gets rewarded Always."
  },
  {
    "start": 544.28,
    "end": 548.76,
    "text": "And a third idea, make it safe and make it specific."
  },
  {
    "start": 549.44,
    "end": 552.1,
    "text": "Make It Safe & Make It Specific."
  },
  {
    "start": 553.3,
    "end": 555.52,
    "text": "Safety creates the permission."
  },
  {
    "start": 556.62,
    "end": 558.62,
    "text": "Safety creates confidence."
  },
  {
    "start": 559.32,
    "end": 563.52,
    "text": "Clarity and specificity create value."
  },
  {
    "start": 565.3,
    "end": 571.84,
    "text": "So if you hear statements like good job... useless!"
  },
  {
    "start": 572.7,
    "end": 574.42,
    "text": "it does not build performance."
  },
  {
    "start": 574.66,
    "end": 583.28,
    "text": "It doesn't allow anyone to learn anything, but if instead you say good performance and here is what worked... And why?"
  },
  {
    "start": 584.62,
    "end": 585.32,
    "text": "That does!"
  },
  {
    "start": 586.62,
    "end": 594.18,
    "text": "Then you can learn then use specific ...and then the sender of this message is genuine and serious."
  },
  {
    "start": 594.66,
    "end": 609.76,
    "text": "So three tips I'd like share with you that you could reflect and test them to create a culture around you where feedback is the norm."
  },
  {
    "start": 610.46,
    "end": 616.0,
    "text": "And their feedback is regarded as accountability of any leader, and helpful in the way it's given."
  },
  {
    "start": 616.7,
    "end": 618.92,
    "text": "how to build true feedback culture."
  },
  {
    "start": 621.3,
    "end": 624.44,
    "text": "number one model it visibly."
  },
  {
    "start": 625.76,
    "end": 629.28,
    "text": "Number two reward honesty not harmony."
  },
  {
    "start": 630.38,
    "end": 634.5,
    "text": "number three make it safe specific."
  },
  {
    "start": 635.48,
    "end": 637.94,
    "text": "The shift from comfort to performance."
  },
  {
    "start": 638.32,
    "end": 646.08,
    "text": "and it's really, really interesting on this one very day today I'm recording in the month of April twenty-twenty six."
  },
  {
    "start": 646.5,
    "end": 648.62,
    "text": "i already had contact with three clients."
  },
  {
    "start": 649.58,
    "end": 654.26,
    "text": "for all of them we are working right now completely different... Three Different Industries!"
  },
  {
    "start": 654.66,
    "end": 655.6,
    "text": "Three Different Countries."
  },
  {
    "start": 656.18,
    "end": 660.72,
    "text": "One Common Threat The absence Of A Real Feedback Culture."
  },
  {
    "start": 660.88,
    "end": 662.54,
    "text": "Here Are The Symptoms."
  },
  {
    "start": 663.26,
    "end": 668.58,
    "text": "Some people say, well we don't talk with each other when it matters."
  },
  {
    "start": 669.24,
    "end": 672.84,
    "text": "In the boardroom in the meeting room We deny."
  },
  {
    "start": 673.9,
    "end": 679.44,
    "text": "so you play artificial harmony But we do talk about each other outside the room and he doesn't matter."
  },
  {
    "start": 679.64,
    "end": 680.56,
    "text": "man is just gossip."
  },
  {
    "start": 681.54,
    "end": 682.98,
    "text": "That's number one."
  },
  {
    "start": 683.6,
    "end": 685.96,
    "text": "Number two we are to hug."
  },
  {
    "start": 686.96,
    "end": 689.4,
    "text": "Hüge is a Scandinavian word."
  },
  {
    "start": 689.6,
    "end": 698.46,
    "text": "I'm not sure which Scandinavian language now it comes from, but i do know its Scandinavian and It means cozy comfortable right."
  },
  {
    "start": 698.84,
    "end": 704.1,
    "text": "so Asking us as the leadership transformation company Can you please help?"
  },
  {
    "start": 704.24,
    "end": 709.54,
    "text": "Us get less hüge And more honest and more ambitious and more impactful."
  },
  {
    "start": 710.0,
    "end": 713.32,
    "text": "yes we can and We just started to work."
  },
  {
    "start": 713.92,
    "end": 719.5,
    "text": "So it's really interesting how this often is relevant in clients' daily lives."
  },
  {
    "start": 720.2,
    "end": 723.92,
    "text": "But here, why many leaders still hesitate?"
  },
  {
    "start": 724.72,
    "end": 729.84,
    "text": "A true feedback culture increases the tension at least initially."
  },
  {
    "start": 730.44,
    "end": 730.66,
    "text": "Why?"
  },
  {
    "start": 731.68,
    "end": 736.42,
    "text": "because you're replacing artificial harmony with real conversations."
  },
  {
    "start": 737.6,
    "end": 746.9,
    "text": "but that tension may be warm maybe hot But it's productive if you just follow the simple tricks and tips of giving and receiving feedback."
  },
  {
    "start": 747.44,
    "end": 756.64,
    "text": "It is productive because on the other side, you get faster learning better decisions stronger accountability."
  },
  {
    "start": 757.44,
    "end": 759.72,
    "text": "That´s why it pays If You Do It!"
  },
  {
    "start": 760.04,
    "end": 760.1,
    "text": "Yeah?"
  },
  {
    "start": 760.24,
    "end": 760.92,
    "text": "It does pay."
  },
  {
    "start": 761.76,
    "end": 767.76,
    "text": "So I encourage you think about your feedback culture And Think About How You Can Strengthen It."
  },
  {
    "start": 768.7,
    "end": 773.44,
    "text": "so IF YOU ARE LEADING A TEAM leading a country, leading the company."
  },
  {
    "start": 773.7,
    "end": 781.46,
    "text": "Ask yourself do people tell me what I want to hear or What i need here?"
  },
  {
    "start": 782.98,
    "end": 787.4,
    "text": "Do they coach my likes Or to my needs?"
  },
  {
    "start": 789.08,
    "end": 793.76,
    "text": "if all you ever hear is pleasing You should be worried."
  },
  {
    "start": 794.9,
    "end": 799.24,
    "text": "It's impossible that someone just does everything right on every single day."
  },
  {
    "start": 799.46,
    "end": 808.54,
    "text": "it's nonsense Only if people also dare to give you things you need, although you don't want them."
  },
  {
    "start": 809.7,
    "end": 811.02,
    "text": "You should be grateful!"
  },
  {
    "start": 811.2,
    "end": 812.08,
    "text": "You should thank them."
  },
  {
    "start": 812.18,
    "end": 815.16,
    "text": "and then your starting build a real honest feedback culture."
  },
  {
    "start": 816.22,
    "end": 826.74,
    "text": "And even more importantly If you're leader have I created an environment where People around me can safely speak up Can safely offer Feedback?"
  },
  {
    "start": 828.0,
    "end": 829.06,
    "text": "Because the answer do."
  },
  {
    "start": 829.14,
    "end": 831.54,
    "text": "that question defines Your Culture."
  },
  {
    "start": 833.3,
    "end": 843.9,
    "text": "By the way, if you want to establish a stronger feedback culture in your organization and you look for an exchange then I'd love to invite you."
  },
  {
    "start": 844.52,
    "end": 849.82,
    "text": "To have an initial free phone call video call with me on the topic."
  },
  {
    "start": 850.6,
    "end": 866.74,
    "text": "link into my calendar is straight-in-the show notes go in book at time And i'd like to listen first Listen & listen and maybe by listening and our initial exchange Maybe I can already give you one little thing that helps you move forward."
  },
  {
    "start": 867.64,
    "end": 868.1,
    "text": "Interested?"
  },
  {
    "start": 869.48,
    "end": 870.42,
    "text": "Book a call right now!"
  },
  {
    "start": 871.74,
    "end": 879.34,
    "text": "And here is quick question, if could please briefly participate in the following poll How easy do find giving feedback?"
  },
  {
    "start": 880.56,
    "end": 886.22,
    "text": "Very Easy Rather Easy Rather Difficult or very difficult?"
  },
  {
    "start": 886.9,
    "end": 890.76,
    "text": "Please take three seconds go into show notes and click your answer."
  },
  {
    "start": 891.3,
    "end": 894.68,
    "text": "This help us strengthen our dialogue and exchange."
  },
  {
    "start": 895.02,
    "end": 895.76,
    "text": "Thank you in advance!"
  },
  {
    "start": 897.06,
    "end": 903.78,
    "text": "And in closing, please remember – You don't build a feedback culture by encouraging feedback…."
  },
  {
    "start": 905.3,
    "end": 907.94,
    "text": "…you built it... ...by how to respond to that."
  },
  {
    "start": 909.48,
    "end": 910.96,
    "text": "I hope you enjoyed today's video."
  },
  {
    "start": 911.04,
    "end": 911.9,
    "text": "Thanks for your time."
  },
  {
    "start": 913.3,
    "end": 917.38,
    "text": "Now look forward to you dialing again here at the Lightwolf Podcast."
  },
  {
    "start": 918.78,
    "end": 920.78,
    "text": "Have a great week and see you soon."
  },
  {
    "start": 922.66,
    "end": 923.22,
    "text": "Bye!"
  }
]