[
  {
    "start": 0.001,
    "end": 1.84,
    "text": "Developers are always on the defense,"
  },
  {
    "start": 2.02,
    "end": 4.26,
    "text": "\"Ah, nah, it will fix itself.\""
  },
  {
    "start": 4.28,
    "end": 7.04,
    "text": "Or, \"Hey, you know, it works on my machine.\""
  },
  {
    "start": 8.04,
    "end": 11.64,
    "text": "Make customers go away and company lose money, also."
  },
  {
    "start": 12.08,
    "end": 13.22,
    "text": "And it's a reality, huh?"
  },
  {
    "start": 14.36,
    "end": 17.74,
    "text": "We call it a curse because nobody wants to see"
  },
  {
    "start": 18.06,
    "end": 19.48,
    "text": "the system crash, obviously."
  },
  {
    "start": 19.91,
    "end": 21.38,
    "text": "So we wanted to break the curse."
  },
  {
    "start": 22.6,
    "end": 27.7,
    "text": "We stayed in office for 45 hours straight, you know?"
  },
  {
    "start": 28.16,
    "end": 31.32,
    "text": "and I did it to go on a vacation that weekend."
  },
  {
    "start": 33.08,
    "end": 35.4,
    "text": "Welcome to Software Testing Unleashed."
  },
  {
    "start": 35.43,
    "end": 37.74,
    "text": "My name is Richie and I have another episode"
  },
  {
    "start": 38.04,
    "end": 40.9,
    "text": "from the TestCon 5 conference from Mauritius."
  },
  {
    "start": 41.36,
    "end": 43.84,
    "text": "My guest today was Rao Dhaligadoo"
  },
  {
    "start": 44.26,
    "end": 48.26,
    "text": "and we talked about slow systems and what they really cost."
  },
  {
    "start": 48.74,
    "end": 51.28,
    "text": "Why users walk away after five seconds,"
  },
  {
    "start": 51.62,
    "end": 55.46,
    "text": "how a 70 percent alert helps you act before the crash,"
  },
  {
    "start": 55.9,
    "end": 59.82,
    "text": "and what 45 hours in a war room do to people."
  },
  {
    "start": 60.3,
    "end": 61.9,
    "text": "And now, enjoy the episode."
  },
  {
    "start": 73.0,
    "end": 74.78,
    "text": "Hi Rao, great to have you on the show here."
  },
  {
    "start": 74.98,
    "end": 76.98,
    "text": "Thank you, it's a pleasure to be here"
  },
  {
    "start": 77.4,
    "end": 78.7,
    "text": "and talking to you, Richard."
  },
  {
    "start": 79.1,
    "end": 81.12,
    "text": "Yeah, it's great we are here on Mauritius,"
  },
  {
    "start": 81.58,
    "end": 83.88,
    "text": "the TestCon 5 conference."
  },
  {
    "start": 84.1,
    "end": 88.64,
    "text": "Yeah, it's already five years now in a row that they are doing it and that's great."
  },
  {
    "start": 89.54,
    "end": 92.0,
    "text": "Yeah, I hope you're also enjoying the island and the..."
  },
  {
    "start": 92.24,
    "end": 95.8,
    "text": "Yeah, it's great. It's always good if you can combine business with pleasure."
  },
  {
    "start": 96.34,
    "end": 98.44,
    "text": "And so I like it very much."
  },
  {
    "start": 98.48,
    "end": 103.92,
    "text": "And I think you have a very active community here on software development and software quality."
  },
  {
    "start": 104.22,
    "end": 104.76,
    "text": "So it's..."
  },
  {
    "start": 104.96,
    "end": 110.82,
    "text": "Yes, and especially I work for Rubric Quality Consultants and been here for like 17 years."
  },
  {
    "start": 110.9,
    "end": 115.3,
    "text": "And we are a company specialized in delivering quality assurance."
  },
  {
    "start": 115.62,
    "end": 121.3,
    "text": "Now we do have a Rubric Blue, which caters for development and ITSM,"
  },
  {
    "start": 121.46,
    "end": 124.12,
    "text": "general management services, ticket, licenses, etc."
  },
  {
    "start": 124.8,
    "end": 131.82,
    "text": "But we are mainly focused in delivering quality assurance, automation, performance,"
  },
  {
    "start": 132.0,
    "end": 133.54,
    "text": "all of the different clients."
  },
  {
    "start": 134.04,
    "end": 138.64,
    "text": "Yeah, and there you gave the trigger word, performance,"
  },
  {
    "start": 138.98,
    "end": 145.62,
    "text": "Because yesterday you had also a talk here about performance and slowdown systems."
  },
  {
    "start": 145.94,
    "end": 150.74,
    "text": "So let us get into the topic. What is the problem statement you had?"
  },
  {
    "start": 151.28,
    "end": 159.76,
    "text": "So mostly we've known there have been some huge outages recently, AWS having its down."
  },
  {
    "start": 159.92,
    "end": 163.2,
    "text": "Like we know about the fallout when systems completely shut down."
  },
  {
    "start": 163.26,
    "end": 169.6,
    "text": "But we wanted to focus also about there is an impact when systems are actually slow."
  },
  {
    "start": 170.02,
    "end": 176.32,
    "text": "People walk out of the door, especially in the modern age today, where there is multiple"
  },
  {
    "start": 176.36,
    "end": 177.74,
    "text": "applications to do the same thing."
  },
  {
    "start": 178.32,
    "end": 184.76,
    "text": "So if somebody, if you use an application and you just log in and it takes more than"
  },
  {
    "start": 184.8,
    "end": 187.88,
    "text": "five seconds, you'll be like, ah, it's too slow for me."
  },
  {
    "start": 188.62,
    "end": 189.34,
    "text": "Get rid of it."
  },
  {
    "start": 189.78,
    "end": 190.46,
    "text": "Take something else."
  },
  {
    "start": 190.82,
    "end": 196.3,
    "text": "slow system, make customers go away and companies lose money also."
  },
  {
    "start": 196.6,
    "end": 197.5,
    "text": "And it's a reality."
  },
  {
    "start": 198.08,
    "end": 198.22,
    "text": "Yeah."
  },
  {
    "start": 199.0,
    "end": 206.26,
    "text": "Yeah, I think it's very driven also by the mobile apps and all the stuff which is"
  },
  {
    "start": 206.32,
    "end": 209.86,
    "text": "so fast and you click on the app and it's there and it's working."
  },
  {
    "start": 210.04,
    "end": 213.1,
    "text": "So we are so used to it, to have a fast system."
  },
  {
    "start": 213.6,
    "end": 217.52,
    "text": "And if a website or something like is very slow, it's not usable."
  },
  {
    "start": 217.52,
    "end": 219.179,
    "text": "We've taken some good examples yesterday"
  },
  {
    "start": 219.38,
    "end": 221.4,
    "text": "slow system and how much money they lost."
  },
  {
    "start": 222.1,
    "end": 226.5,
    "text": "It was an outage, I think, two years ago for YouTube and Azure."
  },
  {
    "start": 226.78,
    "end": 232.7,
    "text": "So combined, it was more than 70 million US dollars just for a slow system."
  },
  {
    "start": 232.86,
    "end": 234.54,
    "text": "They were not down, they were slow."
  },
  {
    "start": 235.16,
    "end": 237.34,
    "text": "So that is quite an impact."
  },
  {
    "start": 237.76,
    "end": 239.46,
    "text": "And we need to take that into consideration."
  },
  {
    "start": 239.76,
    "end": 239.9,
    "text": "Yeah."
  },
  {
    "start": 240.3,
    "end": 240.38,
    "text": "Yeah."
  },
  {
    "start": 240.52,
    "end": 243.58,
    "text": "So it's a real issue, I think, for a lot of companies."
  },
  {
    "start": 244.18,
    "end": 246.18,
    "text": "So what can we do about it?"
  },
  {
    "start": 246.56,
    "end": 248.74,
    "text": "How to avoid that?"
  },
  {
    "start": 249.3,
    "end": 252.54,
    "text": "So our talk was focused on that yesterday."
  },
  {
    "start": 253.86,
    "end": 255.2,
    "text": "How can we break the curse?"
  },
  {
    "start": 255.24,
    "end": 260.2,
    "text": "We call it a curse because nobody wants to see the system crash, obviously."
  },
  {
    "start": 260.64,
    "end": 262.1,
    "text": "So we wanted to break the curse."
  },
  {
    "start": 262.16,
    "end": 266.32,
    "text": "So we wanted to prevent the end user from experiencing 404."
  },
  {
    "start": 266.46,
    "end": 267.56,
    "text": "And how do we do that?"
  },
  {
    "start": 269.28,
    "end": 272.46,
    "text": "We came up with a 70% threshold."
  },
  {
    "start": 273.14,
    "end": 276.52,
    "text": "So if your CPU or the monitoring system"
  },
  {
    "start": 276.66,
    "end": 281.72,
    "text": "sees things going above 70%, and we take note of it,"
  },
  {
    "start": 282.0,
    "end": 286.04,
    "text": "then automatic alert that kind of gets into place."
  },
  {
    "start": 286.74,
    "end": 287.9,
    "text": "We use monitoring tool."
  },
  {
    "start": 288.04,
    "end": 289.18,
    "text": "We're partners with Datadog."
  },
  {
    "start": 289.28,
    "end": 291.12,
    "text": "So we showed Datadog yesterday."
  },
  {
    "start": 291.8,
    "end": 295.42,
    "text": "So as soon as the system hits over 70%,"
  },
  {
    "start": 295.82,
    "end": 299.039,
    "text": "it automatically gather all the information, all"
  },
  {
    "start": 298.94,
    "end": 303.8,
    "text": "the impacted DBs, queries, API, endpoints, network layer,"
  },
  {
    "start": 304.68,
    "end": 306.28,
    "text": "collects all the evidence for you,"
  },
  {
    "start": 307.14,
    "end": 310.16,
    "text": "automatically creates a ticket on JIRA maybe,"
  },
  {
    "start": 311.06,
    "end": 313.56,
    "text": "and JSM, with all that information."
  },
  {
    "start": 314.3,
    "end": 317.9,
    "text": "And then human can validate if it makes sense"
  },
  {
    "start": 317.9,
    "end": 320.18,
    "text": "to look into this, or if it was a one-time thing."
  },
  {
    "start": 321.16,
    "end": 323.9,
    "text": "And then we start with the testing process,"
  },
  {
    "start": 324.06,
    "end": 325.1,
    "text": "because we are testers, right?"
  },
  {
    "start": 325.28,
    "end": 325.46,
    "text": "Yeah."
  },
  {
    "start": 326.4,
    "end": 328.92,
    "text": "If you want, I can go through how the solution-"
  },
  {
    "start": 328.92,
    "end": 330.68,
    "text": "Yeah, yeah, great. This will be very interesting."
  },
  {
    "start": 330.84,
    "end": 334.42,
    "text": "So once the ticket is received, somebody validates the ticket, kind of."
  },
  {
    "start": 335.06,
    "end": 337.3,
    "text": "Is it real? Yeah, this is right."
  },
  {
    "start": 337.58,
    "end": 341.6,
    "text": "Because as soon as the system goes above 70%,"
  },
  {
    "start": 341.62,
    "end": 344.94,
    "text": "it becomes very, very slow until it crashes, right?"
  },
  {
    "start": 346.22,
    "end": 349.24,
    "text": "So first things as a tester, when we get a bug,"
  },
  {
    "start": 349.62,
    "end": 352.08,
    "text": "we need to recreate it on a test environment."
  },
  {
    "start": 352.58,
    "end": 354.66,
    "text": "And that's what we do again with performance."
  },
  {
    "start": 354.72,
    "end": 360.12,
    "text": "We try to replicate the same performance issue of the production into the testing environment."
  },
  {
    "start": 360.74,
    "end": 363.96,
    "text": "Once we manage to do that, we get the dev involved."
  },
  {
    "start": 364.14,
    "end": 365.36,
    "text": "Now they start fixing."
  },
  {
    "start": 365.4,
    "end": 372.82,
    "text": "They know exactly where the problem is because we use Datadog with its AI to analyze the data"
  },
  {
    "start": 373.02,
    "end": 375.36,
    "text": "and even provide solutions, how to fix."
  },
  {
    "start": 375.54,
    "end": 377.04,
    "text": "It's all in the ticket."
  },
  {
    "start": 377.28,
    "end": 382.68,
    "text": "So the dev can make informed decision based on those data to fix it."
  },
  {
    "start": 382.8,
    "end": 387.22,
    "text": "Once they fix it, what we do as testers, we retest it."
  },
  {
    "start": 387.68,
    "end": 391.0,
    "text": "We make sure that that problem is gone."
  },
  {
    "start": 391.18,
    "end": 397.2,
    "text": "And of course, do some regression of all the other functionalities, make sure it is not"
  },
  {
    "start": 397.26,
    "end": 397.5,
    "text": "broken."
  },
  {
    "start": 398.54,
    "end": 399.56,
    "text": "And then we release to prod."
  },
  {
    "start": 400.16,
    "end": 400.68,
    "text": "It's simple."
  },
  {
    "start": 403.039,
    "end": 409.159,
    "text": "I think when I think of performance and something like that, and I have an issue in production"
  },
  {
    "start": 409.16,
    "end": 412.4,
    "text": "and we have this threshold of 70%."
  },
  {
    "start": 413.34,
    "end": 417.26,
    "text": "How do you get managed that it can be replicated"
  },
  {
    "start": 417.28,
    "end": 419.64,
    "text": "on the testing environment?"
  },
  {
    "start": 419.94,
    "end": 423.0,
    "text": "Because usually there are much more less resources"
  },
  {
    "start": 423.38,
    "end": 425.86,
    "text": "or not that scalable like a production."
  },
  {
    "start": 426.0,
    "end": 427.24,
    "text": "How do you deal with that?"
  },
  {
    "start": 427.24,
    "end": 431.44,
    "text": "Yeah, normally we try to get the performance environment,"
  },
  {
    "start": 431.68,
    "end": 434.28,
    "text": "testing performance environment as close as possible"
  },
  {
    "start": 434.42,
    "end": 436.42,
    "text": "in terms of resources to what you have on prod,"
  },
  {
    "start": 436.68,
    "end": 438.7,
    "text": "but that's not always possible, like you say."
  },
  {
    "start": 439.08,
    "end": 444.4,
    "text": "But then you can scale up, you know, reduce 50% of the resource and then you do 50% of"
  },
  {
    "start": 444.87,
    "end": 448.36,
    "text": "the load that is actually happening on production."
  },
  {
    "start": 449.22,
    "end": 454.84,
    "text": "And with, you know, everybody's using a cloud-based platform today."
  },
  {
    "start": 455.85,
    "end": 457.12,
    "text": "They already provide monitoring."
  },
  {
    "start": 457.58,
    "end": 458.2,
    "text": "Why did that help?"
  },
  {
    "start": 458.88,
    "end": 458.98,
    "text": "Right?"
  },
  {
    "start": 459.4,
    "end": 462.44,
    "text": "Why are we adding another tool on top for monitoring?"
  },
  {
    "start": 463.2,
    "end": 468.66,
    "text": "Because that specific tool, for example, they give you insight in very depth."
  },
  {
    "start": 469.44,
    "end": 474.64,
    "text": "You know exactly which database queries is causing the issue."
  },
  {
    "start": 475.02,
    "end": 478.46,
    "text": "You know exactly which API endpoint is causing the issue."
  },
  {
    "start": 479.54,
    "end": 485.7,
    "text": "So when you try to replicate that, you're not just, \"Let me try and load the system"
  },
  {
    "start": 485.74,
    "end": 488.479,
    "text": "and hope I can recreate the problem.\""
  },
  {
    "start": 488.48,
    "end": 491.42,
    "text": "You know exactly where you want to do that."
  },
  {
    "start": 491.7,
    "end": 496.32,
    "text": "And that helps in terms of resources not being..."
  },
  {
    "start": 497.099,
    "end": 498.2,
    "text": "As prod resources."
  },
  {
    "start": 498.52,
    "end": 498.64,
    "text": "Yeah."
  },
  {
    "start": 498.84,
    "end": 499.0,
    "text": "Yeah."
  },
  {
    "start": 499.0,
    "end": 502.08,
    "text": "I think the crucial part is to get the right information."
  },
  {
    "start": 502.24,
    "end": 503.22,
    "text": "What is the problem?"
  },
  {
    "start": 503.24,
    "end": 505.46,
    "text": "As I said, which query, which API call?"
  },
  {
    "start": 505.64,
    "end": 512.979,
    "text": "Because when I have a performance issue, usually there is a lot of things going on in the system."
  },
  {
    "start": 513.56,
    "end": 519.659,
    "text": "And to get the things done out of the system, which really causes the problem, is the main"
  },
  {
    "start": 519.96,
    "end": 525.52,
    "text": "issue because we have gigabytes of log files and all this stuff and data going around."
  },
  {
    "start": 526.0,
    "end": 531.06,
    "text": "So what's the main part to get this information out that it's really on point?"
  },
  {
    "start": 532.24,
    "end": 536.06,
    "text": "That's where AI is really helping us these days."
  },
  {
    "start": 536.56,
    "end": 540.88,
    "text": "With Datadog, it's just monitoring to listeners at every endpoint of your system."
  },
  {
    "start": 541.44,
    "end": 547.78,
    "text": "Of course, you need to really understand your infrastructure and how it's built."
  },
  {
    "start": 548.42,
    "end": 550.44,
    "text": "And the listeners, they do one thing."
  },
  {
    "start": 550.84,
    "end": 553.18,
    "text": "Now they have something called Bits AI."
  },
  {
    "start": 553.66,
    "end": 554.8,
    "text": "That's for Datadog."
  },
  {
    "start": 555.26,
    "end": 560.14,
    "text": "That really gets into those details when they're monitoring."
  },
  {
    "start": 561.28,
    "end": 563.14,
    "text": "How many times this was hit?"
  },
  {
    "start": 563.24,
    "end": 564.92,
    "text": "How many times the other input was hit?"
  },
  {
    "start": 564.98,
    "end": 567.5,
    "text": "How many times those things was done?"
  },
  {
    "start": 567.68,
    "end": 573.18,
    "text": "So they gather those information, which would take a human to look at the monitoring and"
  },
  {
    "start": 573.58,
    "end": 576.16,
    "text": "try to analyze hours to do that."
  },
  {
    "start": 578.079,
    "end": 582.24,
    "text": "That's where AI is helping us to really pinpoint where it is."
  },
  {
    "start": 582.82,
    "end": 587.44,
    "text": "Of course, I told you, we need the human touch because they don't know what is happening"
  },
  {
    "start": 587.46,
    "end": 587.92,
    "text": "on that day."
  },
  {
    "start": 587.94,
    "end": 590.96,
    "text": "Maybe we were forcefully doing something on prod, which we never do."
  },
  {
    "start": 591.68,
    "end": 597.84,
    "text": "But they wouldn't know if it was an abnormality or it was, \"Oh, we were not expecting that"
  },
  {
    "start": 597.84,
    "end": 598.96,
    "text": "to happen today.\""
  },
  {
    "start": 598.96,
    "end": 606.18,
    "text": "And then you get that precise information from Bits AI, that Datadog is using, gathering"
  },
  {
    "start": 606.34,
    "end": 612.96,
    "text": "all the possible information for you, time, et cetera, sample queries and sample ways"
  },
  {
    "start": 613.02,
    "end": 615.94,
    "text": "of how to fix your code."
  },
  {
    "start": 616.2,
    "end": 616.38,
    "text": "Yeah."
  },
  {
    "start": 617.279,
    "end": 617.56,
    "text": "Yeah."
  },
  {
    "start": 618.56,
    "end": 621.22,
    "text": "a lot for the bug fixing too."
  },
  {
    "start": 621.46,
    "end": 621.56,
    "text": "Yeah."
  },
  {
    "start": 622.28,
    "end": 628.42,
    "text": "Well, what are typical causes of this performance issues you had when you see, okay, the threshold"
  },
  {
    "start": 628.48,
    "end": 632.08,
    "text": "is there and you get the analysis, what are the typical ones?"
  },
  {
    "start": 632.62,
    "end": 639.16,
    "text": "So based on experience out here, most of the systems that I saw having issues with performance"
  },
  {
    "start": 639.22,
    "end": 645.42,
    "text": "was really DB queries is one of them because the load of data that is required today and"
  },
  {
    "start": 645.32,
    "end": 647.1,
    "text": "the amount of data that needs to be extracted."
  },
  {
    "start": 647.68,
    "end": 651.18,
    "text": "Now you need, we are moving in a world of big data also,"
  },
  {
    "start": 651.38,
    "end": 654.64,
    "text": "so the queries needs to be really optimized."
  },
  {
    "start": 654.86,
    "end": 658.06,
    "text": "I think that's where most of the things that I've seen."
  },
  {
    "start": 659.02,
    "end": 662.82,
    "text": "And scaling up, that's the second one."
  },
  {
    "start": 664.82,
    "end": 666.6,
    "text": "When you look at the infrastructure also,"
  },
  {
    "start": 666.82,
    "end": 668.92,
    "text": "how the system is built, how everything is connected,"
  },
  {
    "start": 670.0,
    "end": 672.02,
    "text": "many times also the load balancer,"
  },
  {
    "start": 673.64,
    "end": 676.96,
    "text": "when there's too much load, does it work perfectly?"
  },
  {
    "start": 677.5,
    "end": 684.72,
    "text": "And those are the three main, I would say, causes of performance issues."
  },
  {
    "start": 684.86,
    "end": 685.04,
    "text": "Yeah."
  },
  {
    "start": 685.94,
    "end": 688.72,
    "text": "And when you have, I think what I heard out,"
  },
  {
    "start": 688.78,
    "end": 690.9,
    "text": "you have a lot of experience in this topic."
  },
  {
    "start": 691.08,
    "end": 695.96,
    "text": "When you compare now the process now from the alert"
  },
  {
    "start": 696.54,
    "end": 700.22,
    "text": "until bug fixing and releasing redeployment,"
  },
  {
    "start": 701.3,
    "end": 710.52,
    "text": "Do you have a percentage, by thumb, which you, how long does it use now"
  },
  {
    "start": 711.459,
    "end": 714.78,
    "text": "compared to former times when you don't have the AI support?"
  },
  {
    "start": 716.38,
    "end": 721.34,
    "text": "Previous time it was always we get involved when our customers would be calling us."
  },
  {
    "start": 721.4,
    "end": 721.56,
    "text": "Yeah."
  },
  {
    "start": 721.56,
    "end": 722.46,
    "text": "The system is down."
  },
  {
    "start": 722.76,
    "end": 722.86,
    "text": "Right."
  },
  {
    "start": 723.18,
    "end": 726.44,
    "text": "That's what we want to get away from, right?"
  },
  {
    "start": 726.5,
    "end": 726.64,
    "text": "Yeah."
  },
  {
    "start": 726.94,
    "end": 731.04,
    "text": "And if people wanted to do some proactive things"
  },
  {
    "start": 731.05,
    "end": 732.94,
    "text": "in the past, the human intervention,"
  },
  {
    "start": 733.18,
    "end": 735.38,
    "text": "as soon as you see something not looking well,"
  },
  {
    "start": 735.76,
    "end": 737.24,
    "text": "oh, who's the guy on call today?"
  },
  {
    "start": 737.62,
    "end": 738.28,
    "text": "Let's call him."
  },
  {
    "start": 738.54,
    "end": 740.34,
    "text": "He takes 10, 15 minutes to come in."
  },
  {
    "start": 741.24,
    "end": 743.1,
    "text": "And then, oh, let me look at the data."
  },
  {
    "start": 743.14,
    "end": 744.16,
    "text": "Let me analyze it."
  },
  {
    "start": 744.24,
    "end": 746.72,
    "text": "That takes an hour, half an hour,"
  },
  {
    "start": 746.92,
    "end": 750.24,
    "text": "depending on how complex it is to try to do that."
  },
  {
    "start": 750.36,
    "end": 753.82,
    "text": "And OK, now I've gathered information."
  },
  {
    "start": 753.83,
    "end": 755.42,
    "text": "I need to create the ticket."
  },
  {
    "start": 755.48,
    "end": 758.82,
    "text": "or I need to put all those information into one email."
  },
  {
    "start": 759.3,
    "end": 761.18,
    "text": "And that takes much time."
  },
  {
    "start": 761.18,
    "end": 763.14,
    "text": "There is human error in place, et cetera."
  },
  {
    "start": 763.44,
    "end": 765.88,
    "text": "And then now you need to contact the team."
  },
  {
    "start": 766.02,
    "end": 769.16,
    "text": "And developers are always on the defense."
  },
  {
    "start": 769.46,
    "end": 771.46,
    "text": "Ah, no, it will fix itself."
  },
  {
    "start": 772.58,
    "end": 773.96,
    "text": "It works on my machine."
  },
  {
    "start": 775.52,
    "end": 778.52,
    "text": "So it used to take longer back then."
  },
  {
    "start": 779.06,
    "end": 783.08,
    "text": "But with automated process like this, I'm saying again,"
  },
  {
    "start": 783.36,
    "end": 787.2,
    "text": "human intervention is important in that flow."
  },
  {
    "start": 788.56,
    "end": 793.88,
    "text": "We can't fully trust everything that the data is giving us."
  },
  {
    "start": 793.88,
    "end": 796.04,
    "text": "We need to double check to make sure,"
  },
  {
    "start": 796.22,
    "end": 798.9,
    "text": "because we are also investing time into fixing."
  },
  {
    "start": 799.88,
    "end": 801.8,
    "text": "And a team needs to fix, right?"
  },
  {
    "start": 802.22,
    "end": 803.74,
    "text": "There's developers' time."
  },
  {
    "start": 803.84,
    "end": 804.96,
    "text": "There's testers' time."
  },
  {
    "start": 805.08,
    "end": 807.28,
    "text": "There's infra time, et cetera."
  },
  {
    "start": 807.5,
    "end": 810.239,
    "text": "So it has been reduced considerably"
  },
  {
    "start": 810.24,
    "end": 814.22,
    "text": "with this kind of tool in place."
  },
  {
    "start": 816.0,
    "end": 819.66,
    "text": "We have AI also helping with performance script,"
  },
  {
    "start": 819.66,
    "end": 820.66,
    "text": "you know, JMeter script."
  },
  {
    "start": 820.86,
    "end": 824.78,
    "text": "So all those things contributed to maybe reduce,"
  },
  {
    "start": 825.14,
    "end": 828.9,
    "text": "it would take one month or two weeks"
  },
  {
    "start": 831.18,
    "end": 834.12,
    "text": "to analyze, to be proactive in the past"
  },
  {
    "start": 834.12,
    "end": 838.98,
    "text": "to maybe one sprint with modern technology."
  },
  {
    "start": 839.36,
    "end": 845.72,
    "text": "And as you said, I think the big advantage is that you don't let the customer find the"
  },
  {
    "start": 845.9,
    "end": 848.36,
    "text": "issue, you find it by yourself by monitoring."
  },
  {
    "start": 848.88,
    "end": 850.76,
    "text": "Because there's a human aspect in it."
  },
  {
    "start": 850.86,
    "end": 855.34,
    "text": "I've been in one of the banks in South Africa, I won't mention, a famous one."
  },
  {
    "start": 856.42,
    "end": 859.14,
    "text": "There was a downtime there, right?"
  },
  {
    "start": 859.53,
    "end": 867.76,
    "text": "We stayed in office for 45 hours straight, you know, and I needed to go on a vacation"
  },
  {
    "start": 867.88,
    "end": 868.3,
    "text": "that weekend."
  },
  {
    "start": 868.84,
    "end": 869.5,
    "text": "the human aspect."
  },
  {
    "start": 870.04,
    "end": 873.1,
    "text": "We suffer when we are not proactive and being reactive."
  },
  {
    "start": 874.8,
    "end": 876.8,
    "text": "Our time, our family time,"
  },
  {
    "start": 876.92,
    "end": 879.14,
    "text": "I was in the kids performing school,"
  },
  {
    "start": 879.4,
    "end": 881.02,
    "text": "their family going on holiday."
  },
  {
    "start": 881.72,
    "end": 882.3,
    "text": "I cannot."
  },
  {
    "start": 882.74,
    "end": 887.54,
    "text": "And the stress in that war room was epic."
  },
  {
    "start": 888.12,
    "end": 892.84,
    "text": "The CIO walking in around 1 p.m. in his suit,"
  },
  {
    "start": 893.13,
    "end": 895.88,
    "text": "he was more relaxed, but everybody was..."
  },
  {
    "start": 896.16,
    "end": 898.1,
    "text": "And then one, total silence."
  },
  {
    "start": 898.24,
    "end": 902.46,
    "text": "And he was like, we cannot afford for the system"
  },
  {
    "start": 902.46,
    "end": 904.34,
    "text": "to be down furthermore."
  },
  {
    "start": 904.94,
    "end": 910.06,
    "text": "But it still took 10 to 15 hours after that call"
  },
  {
    "start": 910.52,
    "end": 912.38,
    "text": "to get prod up again."
  },
  {
    "start": 912.58,
    "end": 914.94,
    "text": "And we want to remove that stress."
  },
  {
    "start": 915.0,
    "end": 915.88,
    "text": "That's what we want."
  },
  {
    "start": 916.34,
    "end": 917.98,
    "text": "Better experience for the end users."
  },
  {
    "start": 919.44,
    "end": 922.84,
    "text": "In a perfect world, they never see the loading"
  },
  {
    "start": 923.1,
    "end": 924.32,
    "text": "spinner or the 404."
  },
  {
    "start": 924.82,
    "end": 927.52,
    "text": "That's why we want to at least try to get him."
  },
  {
    "start": 927.9,
    "end": 928.8,
    "text": "Yeah, yeah, great."
  },
  {
    "start": 928.9,
    "end": 933.44,
    "text": "That's a good story that reflects really the pain and also the solution."
  },
  {
    "start": 933.6,
    "end": 934.12,
    "text": "Yeah, sure."
  },
  {
    "start": 934.52,
    "end": 938.78,
    "text": "Yeah, Rao, thank you so much that you were here in the podcast show"
  },
  {
    "start": 938.9,
    "end": 940.66,
    "text": "and you shared this experience."
  },
  {
    "start": 940.92,
    "end": 944.0,
    "text": "I think, I hope that a lot of people now think about,"
  },
  {
    "start": 944.38,
    "end": 946.34,
    "text": "knew about the performance in the system."
  },
  {
    "start": 946.62,
    "end": 952.86,
    "text": "Exactly. With competition, your system needs to be flawless kind of these days,"
  },
  {
    "start": 952.9,
    "end": 956.28,
    "text": "especially in terms of performance and human usability"
  },
  {
    "start": 956.74,
    "end": 958.66,
    "text": "and the experience from the other side."
  },
  {
    "start": 958.8,
    "end": 959.92,
    "text": "Yeah, that's so true."
  },
  {
    "start": 960.42,
    "end": 964.92,
    "text": "Thanks so much again for the opportunity to talk about this again."
  },
  {
    "start": 964.94,
    "end": 965.98,
    "text": "Yeah, thank you."
  },
  {
    "start": 966.36,
    "end": 968.38,
    "text": "Your contact details will be in the show notes."
  },
  {
    "start": 968.52,
    "end": 972.92,
    "text": "So if anyone wants to contact you, I'm sure you're open to that."
  },
  {
    "start": 973.04,
    "end": 973.92,
    "text": "Yeah, always."
  },
  {
    "start": 974.6,
    "end": 977.32,
    "text": "If you have any more questions, anybody have any questions"
  },
  {
    "start": 977.46,
    "end": 980.96,
    "text": "how we put this in place or how we can implement it at your place,"
  },
  {
    "start": 980.98,
    "end": 983.18,
    "text": "and feel free, yeah, the contact details will be there."
  },
  {
    "start": 983.32,
    "end": 984.06,
    "text": "Yeah. Great."
  },
  {
    "start": 984.36,
    "end": 986.38,
    "text": "Thank you very much and enjoy the rest of the conference."
  },
  {
    "start": 986.41,
    "end": 989.24,
    "text": "Yeah, you too, and enjoy the weekend."
  },
  {
    "start": 989.58,
    "end": 990.08,
    "text": "Yes, I will."
  },
  {
    "start": 990.32,
    "end": 990.44,
    "text": "Sure."
  },
  {
    "start": 991.33,
    "end": 992.16,
    "text": "All right. Cheers, man."
  },
  {
    "start": 992.26,
    "end": 992.8,
    "text": "Yeah. Bye."
  },
  {
    "start": 992.96,
    "end": 993.28,
    "text": "Pleasure."
  }
]